Shipping policy

 

Thank you for choosing Venia for your online shopping needs. We strive to provide you with a seamless and enjoyable shopping experience, including efficient and reliable shipping services. Please take a moment to review our shipping policy to understand how we handle the shipping of your orders.

1. Order Processing:

  • All domestic orders within India are dispatched within 5-7 business (excluding weekends and holidays) of receiving the order. You will receive the order within 8-14 days depending on your location.
  • All international orders would be dispatched within 5-7 business (excluding weekends and holidays) of receiving full payment. You will receive the order within 14-20 days depending on your location.
  • Order processing times may vary during peak seasons and promotional periods. We will communicate any delays in processing on our website and through email notifications.

2. Shipping Rates:

  • We offer free shipping on all prepaid orders across India.
  • For international orders, shipping rates would apply, the amount would be based on the location.
  • COD is not available for international orders. 
  • We offer standard shipping but please write to us in case you require expedited delivery and we will try our best to provide flexibility in delivery speed.

3. Order Tracking:
Once your order is shipped, you will receive a confirmation email with a tracking number. You can track the status of your shipment through our website or the carrier's tracking system.

4. Shipping Delays:
While we make every effort to ensure timely deliveries, unforeseen circumstances such as weather conditions, customs delays, and carrier issues may cause delays. We appreciate your understanding in such situations.

5. Lost or Stolen Packages:
Venia is not responsible for lost or stolen packages after they have been marked as delivered by the carrier. Please ensure that the shipping address provided is secure and accurate.

6. Shipping Address Changes:
To ensure accurate delivery, please double-check and verify your shipping address before completing your purchase. Contact our customer support team immediately if you need to make any changes.

7. Contact Information:
If you have any questions or concerns regarding your order or our shipping policy, please contact our customer support team at contact@veniahome.in 

By placing an order with Venia, you agree to the terms and conditions outlined in this shipping policy. We appreciate your business and look forward to serving you.