Shipping
How long will my order take to arrive?
Orders are usually dispatched in 3-4 business days. You will receive the order within 8-14 days depending on your location.
Custom orders may vary; we'll share timelines during consultation. For potential delays, we'll proactively update you via email.
For more information, read our shipping policy.
Can I request express delivery for faster receipt of items?
Contact us with the order # or the desired items, and we'll do our best to assist you with it. Please note that additional charges may apply for express shipping.
How may I check the status of my order?
To check your order status, log in, go to 'Orders,' and click the relevant Order No. You will also find the tracking information if your order has been dispatched.
Can I change my delivery address once my order is placed?
Certainly! Contact us via WhatsApp or email. If the order hasn't been dispatched yet, we'll assist you in updating the delivery address.
Order Information
Do you accept Cash on Delivery?
No, unfortunately, we do not offer Cash on Delivery as a payment option due to our small business scale.
Is it possible to cancel my order?
Unfortunately, once an order is placed, cancellation is not available. Please review your order carefully before confirming the purchase.
Returns & Refunds
What Is Your Return/Exchange Policy?
Returns are accepted for damaged/defective or incorrect items only. For exchanges, follow our return process and place a new order for the desired item; direct exchanges are not available.
If you are unsure about a product, please reach out to us with your questions, before placing the order.
For more information, read our return policy.
Do you provide refunds?
No, we don't issue refunds for returned items. However, we offer store credit equivalent to the full purchase amount, redeemable on future orders.
For more information, please refer to our Refund Policy.
Customisation & Assistance
Do you offer a broader selection of furnishings and decor beyond what's displayed on the website?
Absolutely! The website showcases a curated collection, yet our parent company extends to a broader range, encompassing sheer curtains, rugs, duvets, blinds and more. Contact us for a virtual or in person consultation.
You can read the full list of products on this page.
What should I do if I want to purchase an item that is currently out of stock?
Feel free to contact us via email or WhatsApp, providing details of the specific product you are interested in but currently unavailable.
In many cases, we can accommodate made-to-order requests, ensuring you still get the product you love. Just provide us with the details, and we'll assist you in the process.
What are your gifting options?
Opt for the Venia E-gift card, which provides your loved one the freedom to choose what they like from our curated collection.
Alternatively, choose any product for gifting, and enhance the presentation with our gift wrapping sheets. You can provide instructions on the cart page for a personalised touch.
Do you undertake larger projects such as furnishing entire houses, offices, or cafes?
Certainly! Review Our Portfolio to see the diverse spaces we have furnished. Plus, with over 65 years in the business, you can trust our expertise and commitment to quality.
